MGR - BUSINESS OFFICE/REVENUE CYCLE
Company: Universal Health Services, Inc.
Location: Madera
Posted on: March 17, 2023
Job Description:
Responsibilities
River Vista Behavioral Health sits along the bluffs overlooking the
San Joaquin River, this brand new, 128-bed facility, will provide
high-quality and advanced behavioral health services to residents
and visitors in the Central Valley. The new hospital will employ
more than 250 people, including clinicians, nurses, mental health
technicians, support staff and administration. We are currently
seeking a forward thinking and talented Manager of Business
Office/Revenue Cycle to be an essential member of the senior
leadership team and have broad responsibility to always ensure the
hospital's compliance with all Joint Commission, CMS, and state
regulatory agencies standards and requirements. In this
multifaceted position you will play a vital role in the Patient
Billing and Collection processes. Provide direction and oversight
of business office operations which will achieve the established
productivity standards for the department. Implement business
office procedural guidelines which will facilitate a smooth work
flow and accurate to follow-up on all activity. Review daily all
collection reports, taking corrective actions as necessary. Review
daily census and assure all proper information has been obtained.
Maintain monthly reconciliation of general ledger accounts and
provide report as required.A member of the hospital's leadership
team, supervises all Business Office staff and process to ensure
that all goals are achieved. Ensures that all Business Office
standards and policies and procedures are followed. Key Functions -
30%
- Ensures bills are sent in a timely manner.
- Ensures that collections are performed timely.
- Ensures that cash and adjustments are posted timely and
accurately.
- Ensures that up front collections are performed.
- Ensures that patient portion is sent to agency timely.
- Ensures that accounts are written off correctly.
- Maintains cash at 95% or more of Net Revenue.
- Maintains Bad Debt at 5% or less of Net Revenue.
- Maintains credit balances at 3% or less of Net Revenue.
- Performs month end close activities.
- Communicates effectively with other departments to ensure
maximum productivity and profitability for the hospital.
- Supervises all Business Office staff.
- Resolves patient financial complaints.
- Assists with reporting duties.
- Takes full responsibility when the Director is absent.
Leadership Competencies - 30%
- Engage and Inspire - Create an environment in which people do
their best work
- Build Talent - Utilize established interviewing and selection
processes to select the right people for the right job and the
right time.
- Coach and Develop Others - Utilize a systematic approach to
coaching which includes setting goals and expectations; creating a
learning environment and providing continuous feedback.
- Manage Conflict - Address and resolve conflict directly and
constructively
- Functional Knowledge - Proficient in specialized technical
knowledge of discipline / specialty area; demonstrate knowledge of
Joint Commission standards and other related regulatory and/or
quality agencies.
- Quality and Process Improvement - Focus on quality,
patient/employee safety and error reduction; applies best practices
by continuously improving services, methods or approaches.
- Manage Resources - Actively utilize functional resources
(internal and external agencies, UHS, etc.) in developing creative
solutions to address problems
- Manage Change -Respond to new regulations, changing economic
conditions, hospital staffing, external environment, etc.
- Communication and Relationship Building - Effectively
communicate at all levels; able to build credibility with
physicians, professionals and constituents within the community.
Service Excellence Competencies - 40%
- Service Excellence
- Provide timely, professional, effective and efficient service
to all of our customer groups.
- Listen to feedback and input carefully. Demonstrate attention
to others. Acknowledge and listen to differing perspectives in a
group.
- Express ideas clearly and concisely in groups and one-to-one
conversations. Create an environment with open channels of
communication.
- Convey information clearly and concisely through formal and
informal documents. Adapt writing style to fit the audience.
- Continuous Improvement
- Set a standard of excellence for maximizing the customer
experience, assess how well we meet that standard, and continuously
look for ways to improve.
- Employee Development
- Pursue learning and self-development.
- Complete all required training on or before deadlines.
- Change behavior or approach to suit the situation. Remain open
minded and adjust approach on the basis of new information.
- Seek experiences and knowledge in technical/functional areas to
gain additional expertise.
- Ethical and Fair Treatment
- Display dignity, respect, and a customer care attitude toward
patients, patient's families, co-workers, vendors, visitors, and
the community contacts
- Maintain professional appearance and conduct
- Comply with all policies and procedures
- Maintain a safe environment
- Maintain confidentiality
- Wear employee identification badge at all times
- Maintain possession of AB and fire keys at all times
- Use proper telephone etiquette.
- Teamwork
- Work together to provide ever-improving customer service that
supersedes traditional departmental organization to create a true
customer focus.
- Initiate, develop and manage relationships with customers.
- Develop and maintain cooperative and positive working
relationships with work team and manager.
- Participate on project teams, task forces and committees.
- Report to work as scheduled, on time. Consistently clock in and
out.
- Attend all required meetings.
- Compassion
- Provide respectful and dignified treatment at all times.
- Innovation
- Notice current processes/services needing improvement and
generate new options. Talent Management- Responsible for retention
and engagement of employees:Performance Management &
Supervision
- Fosters staff development and growth of team.
- Provides regular coaching and feedback to employees to motivate
performance.
- Completes performance evaluations providing thorough feedback
and goals to assigned staff by established deadlines.
- Coordinates and provides day-to-day oversight to staff;
actively involved in resolving employee matters/issues.
- Maintains open communication through regular rounding and one
to one meetings with employees.
- Ensures staff comply with assigned education requirement in a
timely manner (i.e., CIA Training, HIPAA training, competencies,
etc.).
- Responsible for holding staff accountable with upholding
facility policies/procedures and managing the corrective action
process when needed. Recruitment & Retention
- Responsible for hiring, onboarding, and promotions for all
staff within the team.
- Maintains accurate job descriptions/evaluative tools for
assigned staff.
- Completes new-hire touch points in accordance with the
facility's Onboarding Plan.
- Actively participates and champions the facility's Service
Excellence and Recognition Programs.
- Develops team building initiatives to engage staff and build a
positive team dynamic. As a member of the Leadership Team of the
hospital, complete rounding and other administrative mentoring
opportunities. The Manager of Business Office/Revenue Cycle
position requires: QUALIFICATIONS Education: Bachelor's Degree in
business administration or related field preferred, with
certification through HFMA or AEPAM (CMPA or CPAM); or equivalent
combination of education and experience. Experience: Minimum of two
(2) years experience on CA patient billing and collection
processes. Preferably in a health-care setting, with one (1) year
supervisory/management experience preferred. River Vista Behavioral
Health offers comprehensive benefits such as:
- Competitive Compensation
- Medical, Dental, Vision, and Prescription Drug Plan
- Generous Paid Time Off
- 401(K) with company match and discounted stock plan
- Career development opportunities within UHS and its
Subsidiaries
- Education Assistance
- Challenging and rewarding work environmentInterested applicants
may apply directly through our website River Vista Behavioral
Health and apply through the Careers tab.
Qualifications
One of the nation's largest and most respected hospital companies,
Universal Health Services, Inc. (UHS) has built an impressive
record of achievement and performance. Steadily growing from a
startup to an esteemed Fortune 500 corporation, UHS today has
annual revenue nearing $10 billion. UHS is recognized as one of the
World's Most Admired Companies by Fortune; ranked #276 on the
Fortune 500, and listed #275 in Forbes inaugural ranking of
America's Top 500 Public Companies. Additional Requirements:
Experience with computers and business software programs,
particularly Excel. EEO Statement:All UHS subsidiaries are
committed to providing an environment of mutual respect where equal
employment opportunities are available to all applicants and
teammates. UHS subsidiaries are equal opportunity employers and as
such, openly support and fully commit to recruitment, selection,
placement, promotion and compensation of individuals without regard
to race, color, religion, age, sex (including pregnancy, gender
identity, and sexual orientation), genetic information, national
origin, disability status, protected veteran status or any other
characteristic protected by federal, state or local laws. We
believe that diversity and inclusion among our teammates is
critical to our success. Notice:At UHS and all our subsidiaries,
our Human Resources departments and recruiters are here to help
prospective candidates by matching skillset and experience with the
best possible career path at UHS and our subsidiaries. We take
pride in creating a highly efficient and best in class candidate
experience. During the recruitment process, no recruiter or
employee will request financial or personal information (Social
Security Number, credit card or bank information, etc.) from you
via email. The recruiters will not email you from a public webmail
client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious
of a job posting or job-related email mentioning UHS or its
subsidiaries, let us know by contacting us at:
https://uhs.alertline.com or 1-800-852-3449. One of the nation's
largest and most respected hospital companies, Universal Health
Services.
Keywords: Universal Health Services, Inc., Madera , MGR - BUSINESS OFFICE/REVENUE CYCLE, Administration, Clerical , Madera, California
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