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Company: Universal Health Services, Inc.
Location: Madera
Posted on: March 17, 2023

Job Description:


River Vista Behavioral Health sits along the bluffs overlooking the San Joaquin River, this brand new, 128-bed facility, will provide high-quality and advanced behavioral health services to residents and visitors in the Central Valley. The new hospital will employ more than 250 people, including clinicians, nurses, mental health technicians, support staff and administration. We are currently seeking a forward thinking and talented Manager of Business Office/Revenue Cycle to be an essential member of the senior leadership team and have broad responsibility to always ensure the hospital's compliance with all Joint Commission, CMS, and state regulatory agencies standards and requirements. In this multifaceted position you will play a vital role in the Patient Billing and Collection processes. Provide direction and oversight of business office operations which will achieve the established productivity standards for the department. Implement business office procedural guidelines which will facilitate a smooth work flow and accurate to follow-up on all activity. Review daily all collection reports, taking corrective actions as necessary. Review daily census and assure all proper information has been obtained. Maintain monthly reconciliation of general ledger accounts and provide report as required.A member of the hospital's leadership team, supervises all Business Office staff and process to ensure that all goals are achieved. Ensures that all Business Office standards and policies and procedures are followed. Key Functions - 30%

  • Ensures bills are sent in a timely manner.
  • Ensures that collections are performed timely.
  • Ensures that cash and adjustments are posted timely and accurately.
  • Ensures that up front collections are performed.
  • Ensures that patient portion is sent to agency timely.
  • Ensures that accounts are written off correctly.
  • Maintains cash at 95% or more of Net Revenue.
  • Maintains Bad Debt at 5% or less of Net Revenue.
  • Maintains credit balances at 3% or less of Net Revenue.
  • Performs month end close activities.
  • Communicates effectively with other departments to ensure maximum productivity and profitability for the hospital.
  • Supervises all Business Office staff.
  • Resolves patient financial complaints.
  • Assists with reporting duties.
  • Takes full responsibility when the Director is absent. Leadership Competencies - 30%
  • Engage and Inspire - Create an environment in which people do their best work
  • Build Talent - Utilize established interviewing and selection processes to select the right people for the right job and the right time.
  • Coach and Develop Others - Utilize a systematic approach to coaching which includes setting goals and expectations; creating a learning environment and providing continuous feedback.
  • Manage Conflict - Address and resolve conflict directly and constructively
  • Functional Knowledge - Proficient in specialized technical knowledge of discipline / specialty area; demonstrate knowledge of Joint Commission standards and other related regulatory and/or quality agencies.
  • Quality and Process Improvement - Focus on quality, patient/employee safety and error reduction; applies best practices by continuously improving services, methods or approaches.
  • Manage Resources - Actively utilize functional resources (internal and external agencies, UHS, etc.) in developing creative solutions to address problems
  • Manage Change -Respond to new regulations, changing economic conditions, hospital staffing, external environment, etc.
  • Communication and Relationship Building - Effectively communicate at all levels; able to build credibility with physicians, professionals and constituents within the community. Service Excellence Competencies - 40%
  • Service Excellence
  • Provide timely, professional, effective and efficient service to all of our customer groups.
  • Listen to feedback and input carefully. Demonstrate attention to others. Acknowledge and listen to differing perspectives in a group.
  • Express ideas clearly and concisely in groups and one-to-one conversations. Create an environment with open channels of communication.
  • Convey information clearly and concisely through formal and informal documents. Adapt writing style to fit the audience.
  • Continuous Improvement
  • Set a standard of excellence for maximizing the customer experience, assess how well we meet that standard, and continuously look for ways to improve.
  • Employee Development
  • Pursue learning and self-development.
  • Complete all required training on or before deadlines.
  • Change behavior or approach to suit the situation. Remain open minded and adjust approach on the basis of new information.
  • Seek experiences and knowledge in technical/functional areas to gain additional expertise.
  • Ethical and Fair Treatment
  • Display dignity, respect, and a customer care attitude toward patients, patient's families, co-workers, vendors, visitors, and the community contacts
  • Maintain professional appearance and conduct
  • Comply with all policies and procedures
  • Maintain a safe environment
  • Maintain confidentiality
  • Wear employee identification badge at all times
  • Maintain possession of AB and fire keys at all times
  • Use proper telephone etiquette.
  • Teamwork
  • Work together to provide ever-improving customer service that supersedes traditional departmental organization to create a true customer focus.
  • Initiate, develop and manage relationships with customers.
  • Develop and maintain cooperative and positive working relationships with work team and manager.
  • Participate on project teams, task forces and committees.
  • Report to work as scheduled, on time. Consistently clock in and out.
  • Attend all required meetings.
  • Compassion
  • Provide respectful and dignified treatment at all times.
  • Innovation
  • Notice current processes/services needing improvement and generate new options. Talent Management- Responsible for retention and engagement of employees:Performance Management & Supervision
  • Fosters staff development and growth of team.
  • Provides regular coaching and feedback to employees to motivate performance.
  • Completes performance evaluations providing thorough feedback and goals to assigned staff by established deadlines.
  • Coordinates and provides day-to-day oversight to staff; actively involved in resolving employee matters/issues.
  • Maintains open communication through regular rounding and one to one meetings with employees.
  • Ensures staff comply with assigned education requirement in a timely manner (i.e., CIA Training, HIPAA training, competencies, etc.).
  • Responsible for holding staff accountable with upholding facility policies/procedures and managing the corrective action process when needed. Recruitment & Retention
    • Responsible for hiring, onboarding, and promotions for all staff within the team.
    • Maintains accurate job descriptions/evaluative tools for assigned staff.
    • Completes new-hire touch points in accordance with the facility's Onboarding Plan.
    • Actively participates and champions the facility's Service Excellence and Recognition Programs.
    • Develops team building initiatives to engage staff and build a positive team dynamic. As a member of the Leadership Team of the hospital, complete rounding and other administrative mentoring opportunities. The Manager of Business Office/Revenue Cycle position requires: QUALIFICATIONS Education: Bachelor's Degree in business administration or related field preferred, with certification through HFMA or AEPAM (CMPA or CPAM); or equivalent combination of education and experience. Experience: Minimum of two (2) years experience on CA patient billing and collection processes. Preferably in a health-care setting, with one (1) year supervisory/management experience preferred. River Vista Behavioral Health offers comprehensive benefits such as:
      • Competitive Compensation
      • Medical, Dental, Vision, and Prescription Drug Plan
      • Generous Paid Time Off
      • 401(K) with company match and discounted stock plan
      • Career development opportunities within UHS and its Subsidiaries
      • Education Assistance
      • Challenging and rewarding work environmentInterested applicants may apply directly through our website River Vista Behavioral Health and apply through the Careers tab.

        One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. UHS is recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Additional Requirements: Experience with computers and business software programs, particularly Excel. EEO Statement:All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice:At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449. One of the nation's largest and most respected hospital companies, Universal Health Services.

Keywords: Universal Health Services, Inc., Madera , MGR - BUSINESS OFFICE/REVENUE CYCLE, Administration, Clerical , Madera, California

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