Company: Humane Society Silicon Valley
Location: San Jose
Posted on: September 20, 2019
Function: To provide clerical support and customer service to Spay
/ Neuter / Vaccine Clinic, In-House, and Foster customers. To
provide training for new employees and volunteers in the Medical
Operations department and shelter-wide. Part-time position,
scheduled 24 hours/week. JOB RESPONSIBILITIES: Answer questions and
direct the public in a pleasant and efficient manner. Ensure
telephone calls are promptly and courteously answered, providing
the public with correct information. Receive incoming animals and
complete all pre-and post-surgery records accurately. Safely
transfer and transport animals as required. Assist other clinic
staff with duties as necessary. Perform vaccinations, microchips,
and restraint techniques as needed. Observe all veterinary
protocols established by federal, local, and state law. Complete
necessary forms and identification for animals scheduled for
surgery. Maintain accurate computer files of animal customer
information. Use computer based appointment and filing system.
Assist in establishing, monitoring, and reporting of clinic goals.
Prepare reports, forms, etc. for review. Accountable for incoming
monies and use of the cash register including closing procedures.
Solicit donations from customers. Meet or exceed fundraising goals.
Assist in keeping the medical lobby in clean and safe condition.
Maintain and clean all equipment. Maintain pleasant, courteous,
tactful, and professional demeanor with the public, staff, and
volunteers at all times. Treat all animals in a humane manner.
Communicate shelter values to the public, coworkers, and
volunteers. Promote and model the provision of quality service to
both animal and human customers. Assist in coaching and mentoring
staff on improving animal care and customer service. Foster a team
environment by working effectively with all members of the shelter
to accomplish HSSV goals and objectives. Coach and direct
volunteers to assure the same quality of animal care and customer
service are provided to all. Assist in the inventory control
functions of all OTC and medical products. Provide suggestions in
the design and implementation of improvements where opportunities
are recognized. POSITION REQUIREMENTS: Minimum of 3 to 5 years of
experience in customer service or veterinary office preferred.
Skilled in working with databases, word processing, spreadsheets,
etc. MS Office applications experience. Must be able to
successfully pass a background check and drug screen. Ability to
communicate effectively verbally, and in writing with staff,
volunteers, and the public. Demonstrated ability to listen,
understand, and make decision on information presented orally in
English either in person or via telephone. Demonstrated ability to
successfully train, coach, and mentor others. Abilities: Ability to
handle animals safely and humanely. Ability to identify animals
generically by breed, gender and other general characteristics.
Ability to provide excellent customer service, which promotes HSSV
policies and philosophies. Ability to listen, understand, and make
decisions on information presented orally either in person on via
telephone. Ability to operate office equipment such as a computer,
calculator, charge card machine, etc., record information
accurately regarding animal health, treatment, medical history,
owner information in computer system. Ability to lift and carry
animals transfer cages weighing up to 30 pounds frequently and to
lead and control large animals. Ability to sit and stand for
extended periods of time up to 45 minutes. Ability to work well
without supervision. Demonstrated compatibility with HSSV policies
and philosophies. HOW TO APPLY Go to HSSV's website, click ABOUT US
> Career Opportunities, then click Search Current Openings at
the bottom of the page. On the Search Openings page, click Search
button. Each open position includes a link to apply and attach your
resume and cover letter. This is the fastest and most reliable way
to be considered for any of our positions.
Keywords: Humane Society Silicon Valley, Madera , Medical Receptionist, Administration, Clerical , San Jose, California
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