Customer Care Representative

Location: San Jose
Posted on: June 23, 2025

Job Description:

At SRO Marketing, we believe that providing outstanding customer service is essential to our success. We are dedicated to providing all of our customers with products and services that enhance their everyday lives. We are looking for a dedicated individual to join our Customer Care Representative team. As part of our Customer Care Representative team, you will be the primary point of contact for our customers. You will be responsible for identifying customer’s questions and concerns and ensuring a positive customer experience. The ideal candidate for this position is someone who is results-driven and has outstanding interpersonal and communication skills. Customer Care Representative Responsibilities: Promote products and services by directly interacting with customers and build value based on customers wants and needs Serve as the primary point of contact for customers, actively identifying any issues or concerns and providing solutions in a professional manner Stay up to date on product details, services, and promotions to effectively communicate value and benefits to customers Collaborate with the sales and marketing team and other Customer Care Representative team members to enhance customer service skills and contribute to sales and marketing campaigns that aim to drive improved sales performance Maintain record of sales transactions to track sales performance and customer satisfaction to build customer loyalty

Keywords: , Madera , Customer Care Representative, Customer Service & Call Center , San Jose, California