Customer Service Manager - Madera, CA
Company: Oldcastle Infrastructure
Location: Madera
Posted on: January 26, 2023
Job Description:
Job ID: - 477746Non-ExemptOldcastle Infrastructure---, a CRH
company, is the leading provider of utility infrastructure
solutions for the water, energy, and communications markets
throughout North America. We're more than just a manufacturer of
precast concrete, polymer concrete, or plastic products. We're a
trusted and strategic partner to engineers, contractors,
distributors, specifiers, and more. With our network of more than
80 manufacturing facilities and more than 4,000 employees, we're
leading the industry with innovation and a safety-first mindset.Job
DescriptionThis position leads and supports the activities of the
Enclosures Customer Services team for the West region, assisting
the Director in assuring standards focused on response time, issue
resolution, and productivity for their Customer Service
Representatives. The Manager coaches and develops talent (direct
manages -7 employees) while influencing policies and procedures
that produce high quality customer service delivery. The Manager
will participate in communications, escalations, and administrative
activities as well as supporting auditing. The Customer Service
Manager will report to the Enclosures Customer Service Director.
Position Functions and TasksThe Manager of Customer Service will
have responsibility for managing the Oldcastle Infrastructure
Enclosures' customer service function and operations for the
American and Canadian markets including C&I, Water, Irrigation,
and Communications.Duties
- Supervisory responsibility over on site / remote Customer
Service Representatives
- Interview, onboard, coach, develop, and facilitate annual
evaluations for direct reports
- Responsible for ensuring superior and consistent levels of
customer service as to meet company objectives which include, but
are not limited to, positive customer interaction, quote and order
entry accuracy, and on-time delivery
- Develop relationships with new and existing customers
- Resolves customer, Independent Sales Rep, and Regional Sales
Manager issues
- Post Audit Calls to follow up on orders and service and provide
feedback to CSRs
- Follows and enforces all company safety policies and
guidelines
- Serves as an escalation resource for resolution of customer
issues or complex activities and is empowered to make decisions
impacting customers
- Build relationships with stakeholders in other departments to
improve workflow efficiency
- Proactively seeks customer impacting information and data;
interprets, acts on, and updates this data effectively -
- Facilitates team communications through coaching and team
huddlesCharacteristics of the Successful Candidate
- Takes initiative and leads continuous improvement in a
flexible, changing environment
- Strong relationship skills: is comfortable with rigorous give
and take and collaboration
- Able to deal with client escalations in a respectful and
effective manner
- Proven leadership ability; acts professionally and can listen
and give instruction
- Able to hold people accountable for their work
- Able to troubleshoot, coach and act proactively
- Strong emphasis on quality and accuracy
- Strong time management skillsRequirements
- 5+ years professional experience with a manufacturer in a B2B
distributor market model
- 5+ years professional experience managing and developing
people
- Understanding of Supply Chain process from Procurement to
Logistics
- Excellent interpersonal, writing, presentation, and
communications skills
- Demonstrated experience working in a team environment /
managing multiple projects
- Detail oriented, with the ability to handle multiple
assignments promptly and effectively
- Travel is expected to be -20%Pay: $70,000 - 85,000What CRH
Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits
programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and
internal promotionAbout CRHCRH has a long and proud heritage. We
are a collection of hundreds of family businesses, regional
companies and large enterprises that together form the CRH family.
CRH operates in a decentralized, diversified structure that allows
you to work in a small company environment while having the career
opportunities of large international organization.If you're up for
a rewarding challenge, we invite you to take the first step and
apply today! Once you click apply now, you will be brought to our
official employment application. Please complete your online
profile and it will be sent to the hiring manager. Our system
allows you to view and track your status 24 hours a day. Thank you
for your interest! Oldcastle Enclosure Solutions (OES), a CRH
Company, is an Affirmative Action and Equal Opportunity
Employer.EOE/Vet/Disability--If you want to know more, please click
on this -. - -
Keywords: Oldcastle Infrastructure, Madera , Customer Service Manager - Madera, CA, Executive , Madera, California
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