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Dennys 7760 - Host/Hostess

Company: Denco Family
Location: Madera
Posted on: August 4, 2022

Job Description:

Description

Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests' concerns.


Essential Duties & Responsibilities include, but not limited to the following. Other duties may be assigned to meet business needs.



Promote Company Mission, Vision and Core Values.
Greet guests immediately in a friendly manner upon arrival and acknowledge at departure.
Demonstrate a sense of urgency and meet service cycle timing standards.
Seat guests at clean, dry tables utilizing proper seating rotation.
Determine and provide for any special needs of guests.
Maintains guest waiting list and adheres to proper seating order procedures.
Describe promotions and suggestively sells while seating guests; takes initial beverage order.
Attend to any other guest needs during the entire dining experience as warranted
Demonstrate safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions.
Use proper telephone etiquette.
Enter and deliver "To Go" orders correctly.
Address complaints promptly in a courteous manner, and notifies the supervisor of any issues.
Assist service personnel in providing beverage orders and refills and clearing and setting tables.
Willingly assists other team members without being asked.
Maintains proper supply of clean menus.
Lifts and carries supplies and equipment up to 30 lbs.
Demonstrate knowledge of station and floor breakdowns.
Possesses strong product and menu knowledge.
Maintain the foyer area of the restaurant to be clean, organized and inviting to guests.
Completes all required side-work, including deep cleaning assignments.
Adheres to Denny's Brand Standards and internal policies and procedures.
Provides courteous service and is cordial to all team members and guests.


Employee Benefits

We offer 401k, Medical, Dental and Vision insurance to full-time employees.
Employee Discount - receive a 50% discount on meals during your shifts.
FREE Beverages - receive free soft drinks, coffee, tea and water during your shifts.
FREE Uniform - receive a brand-new uniform at orientation.
Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants!
Flexible Schedules - we'll work with you because employee work/life balance matters!
Employee Referral Bonus - refer a friend and get paid!
Employee Assistance Program - receive confidential, personal, & web-based support on a variety of important topics such as stress management, dependent care, nutrition, legal & finances.
Advancement - On-the-job skills training to prepare employees for upward mobility opportunities.









Qualifications/Requirements

Must have the ability to communicate effectively in English, both orally and in writing.
Must be able to pass all required tests and training requirements for the position.
Must be able to work in a team environment.
Meets Denny's uniform and grooming standards and maintains them throughout the shift.
Must be able to work a flexible schedule, including holidays, nights and weekends.
Must have excellent guest service skills.
Must be dependable and able to learn basic tasks and follow instructions.
Must place a value on diversity and show respect for others.
Must have the ability to raise a tray weighing up to 25 lbs.
Must be able to bend, stoop, reach, wipe, lift, and grasp.
Must have sufficient mobility to move and operate in the work area.
Must be able to stand and walk during the entire shift.
Must be able to hear well in a loud environment to respond to employee and guest needs.
Must possess basic math skills (add, subtract, multiply and divide).
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
Must be able to observe and differentiate between monetary denominations.
Must be able to operate a point of sale system.
Must be able to work around potentially hazardous chemicals.


Reports to: General Manager and Restaurant Managers


This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the Employer with or without notice.

Keywords: Denco Family, Madera , Dennys 7760 - Host/Hostess, Hospitality & Tourism , Madera, California

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