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Front Desk Lead, Tenaya Lodge at Yosemite

Company: Delaware North
Location: Mariposa
Posted on: May 12, 2024

Job Description:

The Opportunity Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Lead to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property. Motivated, energetic, attentive team members build lasting relationship with our guests from all over the world, creating exceptional experiences for all. Pay$19.00 - $20.00 / hour
Information on our comprehensive benefits package can be found at
Life at Tenaya at YosemiteEmbark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.

  • Close proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National Forest
  • Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!Perks at Tenaya at Yosemite
    • Health, dental, and vision insurance*
    • 401k with company match*
    • Paid vacation days and holidays*
    • Paid parental bonding leave*
    • Tuition or professional certification reimbursement*
    • Weekly pay
    • Free shift meal in our employee dining room
    • Commuter bonus - $10/day for 35+ miles and $20/day for 50+ miles
    • Employee discounts - 20% off food and beverage and 30% off retail
    • Referral bonus earn $200 for each eligible referral
    • Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide*Available for full-time, year-round team members Responsibilities
      • Ensure team members follow quality standards, deadlines, and procedures, correcting errors or problems
      • Provide team members with training in operations, coaching for improvement, and guidance in resolving escalated complaints or disputes
      • Support leaders to prepare work schedules, deadlines, and duty assignments for office or administrative team members
      • Check and balance the daily figures, post room, and tax charges on guest accounts, assisting in daily operations at the front office, providing functional guidance and directions to the team
      • Facilitate communication between the team members of all levels and guests
      • Implements and maintains Delaware North policies and proceduresQualifications
        • Prior customer service experience and able to work in a fast-paced environment
        • Basic math and computer skills, as well as experience operating various office equipment
        • Good interpersonal skills as well as verbal communication skills, reading, writing and speaking clearly in English
        • Ability to multitask and prioritize under pressure from guests or supervisors in a professional manner, and recognize the potential for a problem and rules to solve them
        • Able to maintain confidential guest information and comply with PCI standards
        • No high school diploma or GED requiredPhysical Requirements
          • Frequent standing, bending, walking, and lifting and climb stairs during shiftsShift Details Day shift
            Evening shift
            Monday to Friday
            8 hour shift
            Overtime as neededWho We Are Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Associated topics: beach, bellhop, door, host, inn, lodge, resort, service representative, spencer, sunset

Keywords: Delaware North, Madera , Front Desk Lead, Tenaya Lodge at Yosemite, Hospitality & Tourism , Mariposa, California

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