CLIENT SERVICES SPECIALIST

Company: Geo Reentry Services
Location: Madera
Posted on: January 16, 2022

Job Description:

Facility: -RS MADERA CACompensation Base: -Compensation Bonus (if applicable): -Equal Opportunity Employer.Summary:This position provides case management and customer service support for the Reentry Center. - Performs participant check-in procedures and assists case managers with case coordination and documentation. - Learns, uses and models principles of the "What Works" system through evidence-based practices in all interactions with participants and other staff members.Primary Duties and Responsibilities

• Checks-in all participants entering the facility. Will complete drug screens according to assigned random schedule for each participant.
• May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
• Completes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
• Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.
• Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
• Files, prepares charts and performs data entry as assigned.
• May collect participant payments.
• Responsible for office opening and closing procedures.
• May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents participants' attendance, participation and progress in Company database.
• Performs other duties as assigned. -Job Requirements:Minimum Requirements
  • High school diploma required.
  • Two years college coursework in Human Services or business discipline preferred.
  • Six months experience in Human Services field with direct participant services preferred.
  • Six months experience working with minority populations preferred.
  • Good customer service skills.
  • Effective communication skills.
  • Good organizational skills and attention to detail.
  • Good computer skills and proficiency with MS Word and Excel preferred.
  • Basic database skills.
  • Basic math skills.
  • Bi-lingual (English/Spanish) skills preferred.

Keywords: Geo Reentry Services, Madera , CLIENT SERVICES SPECIALIST, Other , Madera, California