Dennys 7760- Person In Charge (PIC)
Company: Denco Family
Posted on: August 4, 2022
Reporting to the General Manager and Restaurant Manager, the PIC is
responsible for running the restaurant in the absence of exempt
management personnel. He/she is responsible for the supervision of
approximately 5 - 20 crew members on a shift to provide guests with
a great dining experience, while upholding Denny's service and
Essential Duties & Responsibilities include, but not limited to the
following. Other duties may be assigned to meet business needs.
Promotes Company Mission, Vision and Core Values.
Oversees a shift by leading other hourly employees in execution of
and adherence to brand standards.
Coordinates and directs restaurant activities during the shift
based on guest traffic flow.
Monitors sales, employee hours, and guest counts throughout the
shift to ensure proper staffing.
Directs hourly employees to fulfill their job duties and
Coaches employees on guest service skills, the service cycle, and
other guest focused activities to meet or exceed guest service
Interacts with guests and inquires about food and service.
Addresses complaints promptly in a courteous manner and notifies
the manager of any issues.
Follows correct management cash handling procedures.
Monitors employee break procedures to be sure breaks are taken as
scheduled and according to federal, state or local regulations.
Completes shift walk-throughs, including temperature checklist, and
takes corrective actions when needed.
Monitors interior and exterior of building for cleanliness, safety
and appeal throughout shift.
Uses proper procedures for handling guest and employee emergencies
and security incidents.
Brings employee relations issues, deviations from brand standards,
and other guest issues to the attention of an exempt manager.
Maintains compliance with Denny's employment policies, to include
all state, local and federal regulations.
Records shift activities in the shift leader log book.
Works with exempt management personnel to build strong team
relationships and a positive work environment.
Assists exempt management staff with hourly employee training and
Adheres to Denny's Brand Standards and internal policies and
Provides courteous service and is cordial to all team members and
Performs all other tasks and duties as assigned.
Willingly assists others as needed.
Employee Discount - receive 50% discount on meals during your
FREE Beverages - receive free soft drinks, coffee, tea and water
during your shifts
FREE Uniform - receive a brand-new uniform at orientation
Company-wide discount - receive a 25% discount at over 40
Flexible Schedules - we'll work with you because employee work/life
Employee Referral Bonus - refer a friend and get paid!
Employee Assistance Program - receive confidential, personal, &
web-based support on a variety of important topics such as stress
management, dependent care, nutrition, legal & finances
Advancement - On-the-job skills training to prepare employees for
upward mobility opportunities
High school diploma or GED certificate.
One or more years experience as hourly restaurant employee with
Denny's; must have successfully completed the PIC Development
Completion of all e-learning job code modules.
A neat, professional appearance.
Management Food Safety Certification.
Places a value on diversity and shows respect for others.
Proven ability to problem solve and handle high stress
Strong oral communication skills and the ability to communicate
effectively with all levels within the restaurant.
Communicates effectively both orally and in writing in the English
Ability to read and implement instructions.
Basic math and cash handling skills.
Ability to work weekends, holidays, and evenings.
Must be able to lift a tray weighing up to 25 lbs.
Must be able to bend, stoop, reach, lift and grasp.
Must be able to hear well in a loud environment to respond to
employee and guest needs.
Must meet any state, county or municipal regulation pertaining to
health risk concerns about food handling.
Must be able to serve all Denny's menu products.
Must possess basic math skills (add, subtract, multiply and
Able to work around potentially hazardous chemicals.
Must be able to lift and carry supplies and equipment up to 50 lbs;
place items on high and low shelves in the office, store rooms,
service areas, walk-in coolers and freezers.
Must have sufficient mobility to move and operate in a confined
Must work inside and outside.
Must be able to observe staff and all aspects of restaurant
Must be able to operate a point of sale system and differentiate
between monetary denominations.
Must be able to stand and walk throughout a 4 to 8 hour shift.
Must be able to tolerate extreme temperature changes in kitchen and
Reports to: General Manager and Restaurant Managers.
This job description is intended to describe the general nature and
level of work being performed by the employees assigned to this
position. It is not intended to be an exhaustive list of all
duties, responsibilities or tasks which may be required to be
performed in this position. Employer may amend, change, or modify
the responsibilities and duties of this position to meet business
needs as necessary. This job description does not constitute a
contract for employment and may be changed at the discretion of the
employer with or without notice.
Keywords: Denco Family, Madera , Dennys 7760- Person In Charge (PIC), Other , Madera, California
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