MaderaRecruiter
the smart solution for Madera jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Madera
Posted on: May 11, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLKAYLAE when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Madera , Customer Support Specialist, Other , Madera, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Local CDL A Hazmat/Tanker Truck Driver - $10,000 Sign On Bonus - Home Nightly! - Gilroy
Description: Join Matheson's Package Gas Fleet of Drivers for Newark, CA We are currently hiring a Class
Company: Matheson Tri-Gas
Location: Gilroy
Posted on: 05/24/2019

Freight/Receiving
Description: Job Description br Position Purpose: br Associates in Freight/Receiving
Company: Home Depot
Location: Hanford
Posted on: 05/24/2019

Store Support
Description: Job Description br Position Purpose: br Associates in Store
Company: Home Depot
Location: Hanford
Posted on: 05/24/2019


Mortgage Loan Originator
Description: Job Description As a Mortgage Loan Originator, you will be the front-line player in our organization. By networking and communicating with partners, clients, other mortgage loan originators, and home (more...)
Company: Scenic Oaks Funding
Location: Turlock
Posted on: 05/24/2019

Computer Programmer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Turlock
Posted on: 05/24/2019

Service Banker - Teller - Hanford - PT 20 hrs
Description: Essential Job Functions ul li Processes customer transactions accurately of all deposits, transfers, withdrawals, and other
Company: Bank of the West
Location: Hanford
Posted on: 05/24/2019

CDL-A Company Truck Driver
Description: CDL-A COMPANY TRUCK DRIVER JOBSOld School Trucking With Modern Respect For CDL-A Truck Driver Jobs Are you ready to get on board with a carrier that combines old school trucking with modern respect
Company: Freymiller
Location: Gilroy
Posted on: 05/24/2019

Interviewing Home Reps!
Description: Nationwide Health Benefits Company. Interviewing Benefit Consultants to help share our medical and dental health plans.
Company: AmeriPlan
Location: Manteca
Posted on: 05/24/2019

Class A CDL Truck Driver - OTR Reefer Team Drivers
Description: Opportunities Available for COMPANY DRIVERSBenefits ul li ALL TEAMS START AT A BASE PAY OF 0.50 PER MILE li Our OTR Reefer
Company: Decker Truck Line
Location: Turlock
Posted on: 05/24/2019

Physician: 100% Outpatient in Central California - Be Your Own Boss! - JOB-2440113. - Manteca
Description: 100 Outpatient Pediatric Opening in Northern California Take over this well-established, privately owned practice, and enjoy the benefits of being your own boss and running your
Company: CompHealth
Location: Manteca
Posted on: 05/24/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Madera RSS job feeds