MaderaRecruiter Since 2001
the smart solution for Madera jobs

Lead Mentor Refrigeration Service Technician, In-Home

Company: Sears Holdings Corporation
Location: Madera
Posted on: November 20, 2020

Job Description:

The Lead Mentor Refrigeration Technician, on an individual and mentor/mentee basis, is responsible for providing timely and quality repairs of customers' products while maintaining high customer service. This position promotes and sells additional products and services that directly impact the profitability of the Company. In addition, the purpose of this position is to provide direct mentoring of new hire technicians during the first phase of their onboarding. The Lead Mentor Refrigeration Technician works with the district to ensure specialized training is delivered, and all aspects of technical onboarding are satisfied. The Lead Mentor Refrigeration Technician advises TM/DSM of technician's readiness and additional training needs. Additionally, the Lead Mentor Refrigeration Technician will be tasked to provide training and coaching to incumbent technicians on specific opportunity areas and to lead peer training courses as requested. Responsibilities are contained within the District and are business unit specific: Reduction in District Technical turnover with indirect impact to EBITDA. Job Duties/Responsibilities: 35% Provides direction and Technical assistance to Peer and Mentor Refrigeration HVAC Technicians 10% Conducts Technical Training and mentors other Technicians 35% Recommends methods to improve business performance and enhance the customer experience 5% Instructs and engages others on the Value Added Services Processes (i.e., Selling and Customer Pro-Advocacy) through effective communication 5% Coaches and trains others on all operating policies used in the In Home business specific to the roles and responsibilities of an In Home Service technician (proper truck maintenance and parts inventory management) 5% Directs and trains on technical performance metrics including, but not limited to: Net Completes per Day, Customer Satisfaction survey results, First Time Solutions, Recalls, First Time Completes 5% Mentors on use of support network (Customer Care Network (CCN), Client Interaction Team (CIT), Center of Excellence (COE), Sears Technical Assistance Team (STAC), District office support, District Staff, Routing, and others as identified by the Technical Manager/Area Operations Manager/District Technical Manager/District Service General Manager Demonstrates exemplary technicial behaviors to new and incumbent Technicians and serves as a positive role model Recognizes and Communicates existing asset gaps of their assigned workforce to the appropriate Technical Manager or Area Operations Manager Performs miscellaneous duties as assigned Required Skills: Prerequisite required: Candidates for Lead Mentor Tech must be an active Refrigeration HVAC technician with a meets or above expectations review for the last 2 review periods and a certified Mentor Knows, understands, demonstrates, and coaches on all tool usage and needs, policies, processes and procedures that apply to the In Home service technician Ability to coach on effective use of resources including but not limited to: Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing, Sears Technical Assistance Center (STAC) Ability to train/teach in a one-on-one and classroom environment Ability to coach peer Technicians in troubleshooting difficult repair diagnoses Ability to convey a positive image of the Company in all actions and behaviors Demonstrates and maintains a high level of professionalism in their appearance, language, and behaviors in all mentor and customer interactions Demonstrates the ability to adapt well to change and be a positive influence on others Strong interpersonal skills, with the ability to work with diverse workgroups, tailoring communication for audience and situation Ability to provide candid (both verbal and written) assessments of new hires and incumbent technicians on areas related to ability, effort, training needed, and possible solutions Demonstrates a commitment to safe work practices and coaches others in all aspects of the position including the work/customer environment, use of personal protective equipment, and safe driving Ability to read, write, and speak English Preferred Skills: Previously certified mentor and/or peer trainer (internal) Previous experience in leading or mentoring a group of technicians (internal or external)

Keywords: Sears Holdings Corporation, Madera , Lead Mentor Refrigeration Service Technician, In-Home, Professions , Madera, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Professions Jobs

Shipping and Receiving Coordinator (Part-Time 20 - 30 Hours per Week)
Description: DESCRIPTION br br Inphi's Shipping and Receiving Coordinator Part-Time 20 - 30 Hours per Week supports shipments from and deliveries to the Inphi San Jose office. Additional responsibilities will (more...)
Company: Inphi Corporation
Location: San Jose
Posted on: 11/24/2020

Architect, Consumer eCommerce platform
Description: Job Title:Architect, Consumer eCommerce platform br br Location: US, California, San JoseRole Overview:-We have an opening for an Architect, MarTech Consumer eCommerce platform role that will provide (more...)
Company: McAfee
Location: San Jose
Posted on: 11/24/2020

Forklift Operator
Description: Forklift Operator FULL-TIME 16/hr This is a union position. Starting hourly wage is 16/hr up to 18/hr depending on experience. Union increase after 60 days. Duties include moving merchandise throughout (more...)
Company: Restaurant Depot
Location: San Jose
Posted on: 11/24/2020

Dockworker (Full-Time) / $2,250 in Bonuses
Description: br br A 750 retention bonus will be paid to those eligible participants who are hired while the program is in effect and attain 6 months of continuous employment with XPO Logistics in their current (more...)
Company: XPO Logistics
Location: San Jose
Posted on: 11/24/2020

CDL-B School Bus Driver - Great Benefits! - San Jose, CA
Description: Student Transportation of America is growing We are seeking a safe driver to transport children to and from school each day on established routes. Additional extracurricular runs sports and field trips (more...)
Company: Student Transportation of America
Location: San Jose
Posted on: 11/24/2020

$1,550 avg/wk CDL A OTR & Company Truck Drivers Rider and Pet Policy
Description: br br CLASS A CDL OVER THE ROAD REGIONAL TRUCK DRIVERS br Kreilkamp Trucking is looking for great Class A CDL Over the Road and Regional Truck Drivers to Join our Family br Now Hiring OTR (more...)
Company: Kreilkamp Trucking
Location: San Jose
Posted on: 11/24/2020

Dedicated CDL-A Drivers - Bonus Incentives (San Jose,CA)
Description: Trucking is one of the safest bets as it relates to jobs. The country will always need food, medicine, and supplies. There will always be a need for truck drivers. If you're looking for
Company: C.R. England
Location: San Jose
Posted on: 11/24/2020

Salesforce Architect + PM
Description: Hi Friends Partners Aspirants, Greetings of the day This is Amit from Sumeru INC. Please go through the job description below and if you feel comfortable with the Required skills and responsibilities, (more...)
Company: Sumeru
Location: San Jose
Posted on: 11/24/2020

Part Time School Bus Driver
Description: br br Now Hiring Part-Time School Bus Drivers in Fresno, CA New Wage Increase At First Student, our Bus Drivers are an integral part of the communities they serve. They are committed to safety, (more...)
Company: First Student
Location: Fresno
Posted on: 11/24/2020

Loss Prevention Officer Flexible Shift - St. Regis San Francisco (190006S1)
Description: Heres To Your Journey with St. Regis The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened (more...)
Company: Marriott International, Inc.
Location: San Jose
Posted on: 11/24/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Madera RSS job feeds