Public Safety Dispatcher
Company: CITY OF MADERA
Location: Madera
Posted on: February 24, 2021
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Job Description:
CITY OF MADERAPUBLIC SAFETY DISPATCHERDEFINITION:Under general
supervision and according to established procedures, receives
emergency and non emergencyrequests for law enforcement services
and dispatches via radio, telephone and other communications
media;provides telecommunications support and incident coordination
for field units; performs other related dutiesas required.
DISTINGUISHING CHARACTERISTICS:The Public Safety Dispatcher is a
journey level position. Incumbents are expected to perform the full
rangeand scope of dispatching duties including maintaining field
communications with public safety personnelwith minimal guidance
and supervision. Work shifts rotate and mandatory overtime may be
required.
SUPERVISION RECEIVED/EXERCISED:Receives general direction from the
Police Office Supervisor. Incumbents of this class do not
exercisesupervision of staff.
ESSENTIAL FUNCTIONS: (Include but are not limited to the
following)
WORKING CONDITIONS:Position requires prolonged sitting, reaching,
twisting, in the performance of regular daily activities.
Thisposition also requires repetitive hand movement, near and far
vision, acute hearing and the ability to lift andmove objects
weighing up to 25 pounds.
QUALIFICATIONS: (The following are minimal qualifications necessary
for entry into the classification)Education and/or Experience:Any
combination of education and experience that has provided the
knowledge, skills and abilitiesnecessary for a Public Safety
Dispatcher may be considered qualifying. A typical way of
obtainingthe required qualifications is to possess one year of
experience in public contact work includingreceipt and referral of
telephone communications and a high school diploma or
equivalent.
License/Certificate:Possession of or ability to obtain a Dispatch
Certificate from P.O.S.T. and completion of D.O.J.training for full
access operator within one year of appointment.
KNOWLEDGE/ABILITIES/SKILLS: (The following are a representative
sample of the KAS's necessary to perform essential duties of the
position)Knowledge of:Standard law enforcement information,
communications and record keeping terminology, practicesand
procedures; methods and techniques of training; location of major
streets, public places andlandmarks in the City of Madera; modern
office equipment including FAX machines, multi-linetelephone
systems, dispatch and communications systems, computers and
applicable software;proper English, spelling and grammar; public
and agency desk procedures and methods of providingservices and
information; applicable federal, state and local laws, codes and
regulations, includingthe Public Records Act; automated law
enforcement information systems and procedures; methodsand
techniques for record keeping.
Ability to:Perform a variety of complex work with speed and
accuracy; remain calm under emergencysituations; operate standard
office equipment, including a computer; operate specialized
automatedlaw enforcement information and communication systems;
work independently and use goodjudgment; train less experienced
staff in assigned areas of activity; work flexible hours
includingevenings, weekends and split shifts; organize and
prioritize work assignments; apply applicable laws,codes and
regulations; communicate clearly and concisely, both orally and in
writing; learn basicSpanish speaking skills that allow for
communication regarding addresses, locations, time,descriptions,
etc.; and establish and maintain effective working
relationships.
Skill to:Operate an office computer and a variety of word
processing and software applications; effectivelyoperate
specialized law enforcement automated information and communication
systems; typeaccurately from clear copy at a rate of 35 words per
minute.
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Keywords: CITY OF MADERA, Madera , Public Safety Dispatcher, Professions , Madera, California
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