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Public Safety Dispatcher

Location: Madera
Posted on: February 24, 2021

Job Description:

CITY OF MADERAPUBLIC SAFETY DISPATCHERDEFINITION:Under general supervision and according to established procedures, receives emergency and non emergencyrequests for law enforcement services and dispatches via radio, telephone and other communications media;provides telecommunications support and incident coordination for field units; performs other related dutiesas required.
DISTINGUISHING CHARACTERISTICS:The Public Safety Dispatcher is a journey level position. Incumbents are expected to perform the full rangeand scope of dispatching duties including maintaining field communications with public safety personnelwith minimal guidance and supervision. Work shifts rotate and mandatory overtime may be required.
SUPERVISION RECEIVED/EXERCISED:Receives general direction from the Police Office Supervisor. Incumbents of this class do not exercisesupervision of staff.
ESSENTIAL FUNCTIONS: (Include but are not limited to the following)

  • Takes emergency and non emergency calls for law enforcement and other related services; classifiesincidents and establishes dispatch priorities; dispatches and tracks field units assigned to incidents;coordinates multi agency response when necessary.
  • Provides telecommunications support using the California Law Enforcement TelecommunicationsSystem (CLETS) and other local, regional, and national data bases; transfers calls to other units oragencies as necessary; monitors and broadcasts on public safety radio channels; runs warrant,registration, and property checks; relays information and instructions to field staff.
  • Enters, updates, modifies and clears incident data and other related information into the computer aideddispatching (CAD), records management and other related computer systems as required; maintainsmanual incident cards and logs when necessary; compiles statistical reports; prepares other reports andrecords as directed.
  • Operates communications center equipment including, but not limited to, CAD, telephone, radio,computers, facsimile machine and printers; performs limited communications equipment and work areamaintenance.
  • Responds to questions and concerns from the general public, department staff and other agencies; takesand records telephone reports; provides information as appropriate and resolves and services issues andcomplaints.
  • Establishes positive working relationships with representatives of community organizations state/local agencies and associations, City management, and staff and the public.

    WORKING CONDITIONS:Position requires prolonged sitting, reaching, twisting, in the performance of regular daily activities. Thisposition also requires repetitive hand movement, near and far vision, acute hearing and the ability to lift andmove objects weighing up to 25 pounds.
    QUALIFICATIONS: (The following are minimal qualifications necessary for entry into the classification)Education and/or Experience:Any combination of education and experience that has provided the knowledge, skills and abilitiesnecessary for a Public Safety Dispatcher may be considered qualifying. A typical way of obtainingthe required qualifications is to possess one year of experience in public contact work includingreceipt and referral of telephone communications and a high school diploma or equivalent.
    License/Certificate:Possession of or ability to obtain a Dispatch Certificate from P.O.S.T. and completion of for full access operator within one year of appointment.
    KNOWLEDGE/ABILITIES/SKILLS: (The following are a representative sample of the KAS's necessary to perform essential duties of the position)Knowledge of:Standard law enforcement information, communications and record keeping terminology, practicesand procedures; methods and techniques of training; location of major streets, public places andlandmarks in the City of Madera; modern office equipment including FAX machines, multi-linetelephone systems, dispatch and communications systems, computers and applicable software;proper English, spelling and grammar; public and agency desk procedures and methods of providingservices and information; applicable federal, state and local laws, codes and regulations, includingthe Public Records Act; automated law enforcement information systems and procedures; methodsand techniques for record keeping.
    Ability to:Perform a variety of complex work with speed and accuracy; remain calm under emergencysituations; operate standard office equipment, including a computer; operate specialized automatedlaw enforcement information and communication systems; work independently and use goodjudgment; train less experienced staff in assigned areas of activity; work flexible hours includingevenings, weekends and split shifts; organize and prioritize work assignments; apply applicable laws,codes and regulations; communicate clearly and concisely, both orally and in writing; learn basicSpanish speaking skills that allow for communication regarding addresses, locations, time,descriptions, etc.; and establish and maintain effective working relationships.
    Skill to:Operate an office computer and a variety of word processing and software applications; effectivelyoperate specialized law enforcement automated information and communication systems; typeaccurately from clear copy at a rate of 35 words per minute.
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Keywords: CITY OF MADERA, Madera , Public Safety Dispatcher, Professions , Madera, California

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