Intake Technician
Company: Internal Revenue Service
Location: Fresno
Posted on: May 2, 2024
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Job Description:
DutiesWHAT IS THE TAS - TAXPAYER ADVOCATE SERVICE DIVISION?A
description of the business units can be found at:
https://www.jobs.irs.gov/about/who/business-divisionsVacancies will
be filled in the following specialty areas:Taxpayer Advocate
Service (TAS) EDCA ITS, CCIThe following are the duties of this
position at the full working level. If this vacancy includes more
than one grade and you are selected at a lower grade level, you
will have the opportunity to learn to perform these duties and
receive training to help you grow in this position.Answers and
manages initially incoming telephone call traffic and customer
inquiries. This includes, but is not limited to: internal,
taxpayer, congressional, and stakeholder contacts. Ascertains the
nature of the contact and refers it to another staff member or
handles personally any basic issues. Obtains information from
customers who are dissatisfied with assistance received in IRS or
are experiencing a hardship. Elicits information to clarify basic
issues and identify basic Taxpayer Advocate Service (TAS) criteria.
Requests forms and worksheets within IRS for customer in response
to customer needs.Reviews initial basic customer case-related
information received, following Internal Revenue Manual (IRM) 13.
Distributes all incoming casework in accordance with management
guidelines and timeframe specifications. Receipts are either by
telephone, electronic or paper correspondence or in-person and
originate from customers, their representatives, other IRS
divisions and other TAS offices. Receives and processes
Congressional, White House and other priority inquiries received by
the office that deal with constituent's problems. Makes appropriate
referral of non-criteria cases. Ensures TAS transfer processing
guidelines are met on cases received from other TAS offices.
Directs inappropriate transfers to the correct office when clearly
distinguishable, or refers them to higher-graded employee for
transfer determination.Researches and interprets under supervisory
direction basic procedures and rules in applicable databases
including Integrated Case Processing (ICP), Servicewide Electronic
Research Program (SERP), Integrated Data Retrieval System (IDRS),
Taxpayer Advocate Management Information System (TAMIS), and other
applicable information.Protects confidentiality of taxpayer
information as outlined in IRC -6103 and 7803(c)(4)(a)(IV).Works
closely with other employees on staff utilizing basic and most
commonly applied team concept theories and practices.Ensures that
possible simple systemic errors and improper or unfair tax
treatment are brought to the attention of the superior or other
higher-graded staff member. HelpRequirementsConditions of
EmploymentMust be a U.S. Citizen or National and provide proof of
U.S. Citizenship. (Birth certificate showing birth in the U.S;
Unexpired U.S. Passport; Certificate of Citizenship or
Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form
FS-240))Undergo a review of prior performance/conduct and an income
tax verification. Refer to "Get Your Tax Record" at
http://www.irs.gov/(https://www.irs.gov/individuals/get-transcript)
to check the status of your account, balance owed, payment history,
make a payment, or review answers to tax questions. If you are not
in compliance, you will be determined unsuitable for employment
with IRS.Must successfully complete a background investigation,
including a FBI criminal history record check (fingerprint
check).Complete a Declaration for Federal Employment to determine
your suitability for Federal employment, at the time requested by
the agency.Go through a Personal Identity Verification (PIV)
process that requires two forms of identification from the Form
I-9. Federal law requires verification of the identity and
employment eligibility of all new hires in the U.S. These documents
must be unexpired original or certified copies.The Fair Chance to
Compete for Jobs Act prohibits the Department of Treasury and its
bureaus from requesting an applicant's criminal history record
before that individual receives a conditional offer of employment.
In accordance with 5 U.S. Code - 9202(c) and 5 C.F.R - 920.201
certain positions are exempt from the provisions of the Fair Chance
to Compete Act. Applicants who believe they have been subjected to
a violation of the Fair Chance to Compete for Jobs Act, may submit
a written complaint to the Department of Treasury by email at,
FairChanceAct@treasury.gov.To learn more, please visit our page at:
Treasury.gov/fairchanceact.QualificationsFederal experience is not
required. The experience may have been gained in the public sector,
private sector or Volunteer Service. One year of experience refers
to full-time work; part-timework is considered on a prorated basis.
To ensure full credit for your work experience, please indicate
dates of employment by month/year, and indicate number of hours
worked per week, on your resume.You must meet the following
requirements by the closing date of this announcement:SPECIALIZED
EXPERIENCE:To be minimally qualified for this position you must
have 1 year of specialized experience at a level of difficulty and
responsibility equivalent to the GS-04 grade level in the Federal
service. Specialized experience for this position includes:
Experience that is related to the work of this position and has
provided you with the competencies required for successful job
performance. Examples of experience qualifying as specialized
include: preparing, receiving, reviewing, and verifying documents;
processing transactions; maintaining office records; and locating
and compiling data or information from files and other data
sources; and contacting customers through correspondence or
telephone to obtain information, explain liability, and encourage
compliance.OREDUCATION: You may substitute education for experience
as follows: A Bachelor's degree or four (4) years of education
above high school in any field of study from an accredited college
or university.An equivalent amount of combined education and
experience. Only education in excess of 60 semester hours, 90
quarter hours or 1440 classroom hours is creditable toward meeting
the specialized experience requirement for the GS-5 level. For
example, one full year of academic study (30 semester hours, 45
quarter hours, or 720 formal classroom hours) beyond the second
year is equal to 6 months of specialized experience. To be
creditable, education must have been obtained in an accredited
business, secretarial or technical school, college or
university.For more information on qualifications please refer to
OPM's Qualifications Standards.EducationFor positions with an
education requirement, or if you are qualifying for this position
by substituting education or training for experience, submit a copy
of your transcripts or equivalent. An official transcript will be
required if you are selected.A college or university degree
generally must be from an accredited (or pre-accredited) college or
university recognized by the U.S. Department of Education. For a
list of schools which meet these criteria, please refer to
Department of Education Accreditation page.FOREIGN EDUCATION:
Education completed in foreign colleges or universities may be used
to meet the requirements. You must show proof the education
credentials have been deemed to be at least equivalent to that
gained in conventional U.S. education program. It is your
responsibility to provide such evidence when applying. Click here
for Foreign Education Credentialing instructions.Additional
informationSubject to a 1-year probationary period (unless already
completed).Have your salary sent to a financial institution of your
choice by Direct Deposit/Electronic Funds Transfer.If you are a
male applicant born after December 31, 1959, certify that you have
registered with the Selective Service System or are exempt from
having to do so.We may select from this announcement or any other
source to fill one or more vacancies. Additional jobs may be
filled.The salary range indicated in this announcement reflects the
minimum locality pay up to maximum locality pay for all duty
locations listed. The range will be adjusted for selected duty
location. General Schedule locality pay tables may be found under
Salaries & Wages.This is a bargaining unit position.Tour of Duty:
Day Shift - Monday - Friday - Start and stop times between 6:00 am
and 6:00 pmAlternative work schedule, staggered work hours or
telework may be availableObtain and use a Government-issued charge
card for business-related travel.Telework Eligible Positions:
Telework eligible positions do not guarantee telework. Employees
must meet and sustain IRS telework eligibility requirements (e.g.,
reporting at least twice a pay period to your assigned Post of Duty
(POD)) and supervisor's approval to participate in the IRS Telework
Program. Employees must also be within a 200-mile radius of their
official assigned post-of-duty (POD) while in a telework status. As
a reminder - If you are selected for a position, you are
responsible for reporting to your designated POD (location) on the
negotiated start date or as directed by management.Though many
locations may be listed, you will be limited to a maximum of 3
location choices. Please consider each location carefully when
applying. If you are selected for a position at one of your
location selections, that location will become your official post
of duty.There are currently openings in the following locations:7
PODs/90 VacanciesMemphis, TN - 5 vacancies (04/08/2024)Dallas, TX -
2 vacancies (04/08/2024)Seattle, WA - 4 vacancies
(04/08/2024)Fresno, CA - 2 vacancies (04/08/2024)Covington, KY -6
vacancies (04/08/2024)Ogden, UT - 3 vacancies (04/08/2024)If the
position(s) are no longer needed prior to the closing date, this
announcement may be closed early.This is an open continuous
announcement which will be used to fill vacancies in the locations
listed as they become available for the next 12 months contingent
upon funding and space requirements. Applicants must apply and/or
update their applications by 11:59 pm ET at the close of the
following cutoff dates to be considered: Cutoff date(s): 3 weeks
from open date (12/01/2023). Next cutoff (04/08/2024).This
announcement may be amended to include additional cut-off dates
within the 9 month period if needed, not later than 5 days prior to
the additional cut-off date(s). Eligible applicants in the highest
category who apply by the initial cut-off date will be considered
first. If additional vacancies exist, applicants who applied after
the initial cutoff date who place in the highest category will be
considered next. Selections from this announcement may be made no
later than (NLT) 9 months after 1st cutoff date.CloseBenefitsHow
You Will Be EvaluatedYou will be evaluated for this job based on
how well you meet the qualifications above.Your application
includes your resume, responses to the online questions, and
required supporting documents. Please be sure that your resume
includes detailed information to support your qualifications for
this position; failure to provide sufficient evidence in your
resume may result in a "not qualified" determination.Rating: You
will be assessed on the following competencies (knowledge, skills,
abilities, and other characteristics):ConscientiousnessCustomer
Service (Clerical/Technical)Decision MakingFlexibilityInterpersonal
SkillsTeamworkWritingCategory rating will be used to rank and
select eligible candidates. If qualified, you will be assigned to
one of two quality level categories, CAT A/B, CAT C depending on
your responses to the online questions, regarding your experience,
education, and training related to this position. Your rating may
be lowered if your responses to the online questions are not
supported by the education and/or experience described in your
application.Referral: If you are among the top qualified
candidates, your application may be referred to a selecting
official for consideration. Candidates, if required to participate
in a selection interview (telephonic and/or in person at the
discretion of the Selecting Official in accordance with hiring
practices), will be interviewed in quality group order. We will not
reimburse costs related to the interview such as travel to and from
the interview site.Veterans' preference is applied after applicants
are assessed. Qualified preference eligibiles who have a
compensable service-connected disability of 10 percent or more
(CPS, CP) are placed at the top of the highest category on the
referral list (except for scientific or professional positions at
the GS-9 level or higher). Remaining preference eligibles are
placed above non-preference eligibles within their assigned
category.If you are a displaced or surplus Federal employee
(eligible for the Career Transition Assistance Plan
(CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you
must receive a rating of category CAT C to be rated as "well
qualified" to receive special selection priority. HelpRequired
DocumentsThe following documents are required and must be provided
with your application. All application materials, including
transcripts, must be in English.Resume - Your resume MUST contain
dates of employment (i.e., month/year to month/year or to present).
To ensure you receive full credit for relevant experience, include
the hours worked per week. We recommend that your resume not exceed
5 pages, only the first 5 pages will be reviewed to determine your
eligibility/qualifications. If including Federal service
experience, provide pay plan, series and grade, i.e. GS-0301-09.
Your resume and optional cover letter must NOT include photographs,
inappropriate content, or personal information such as age, gender,
religion, social security number. If your resume does not contain
the required information specified, or contains prohibited
information as listed above, your application will be determined
incomplete, and you will not receive consideration for this
position. (Cover letters are optional.) Please view Resume
Tips.Online Application - QuestionnaireEducation - See Education
Section aboveRegistration/License (if applicable) - active, current
registration/licenseVeterans' Preference (if applicable) - You MUST
submit a copy of your DD-214 (Member 4 copy), or other official
documentation from a branch of the Armed Forces or the Department
of Veterans Affairs showing dates of service and type of discharge.
If you are serving under active duty, provide certification from
the Armed Forces that you will be discharged or released within 120
days from the date of certification. The certification must
indicate your dates of service, rank and that you will be separated
under honorable conditions.10-point preference eligible - Submit an
Application for 10-point Veteran Preference, SF-15, along with the
required documentation listed on the back of the SF-15 Veterans
Affairs/Armed Forces certification must include the percentage of
the service-connected disability or disabilities (including the
"combined" percentage if you have more than one disability). Refer
to FedsHireVets for additional information on veterans'
preferenceCareer Transition Assistance Plan (CTAP) (if applicable)
- You MUST submit the required documentation as outlined at: Career
Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible,
you can apply for jobs within and outside the commuting area. If
you are a Treasury CTAP eligible can apply for jobs within the
commuting area.Interagency Career Transition Assistance Plan
(ICTAP) (if applicable) - If you are a displaced or surplus Federal
employee, click Interchange Career Transition Assistance Plan
(ICTAP) for eligibility and a detailed list of required
documents.High School Diploma (or equivalent) - If you are 16 or 17
years of age, you MUST submit documentation of graduation from high
school (or equivalent); OR completion of a formal vocational
training program; OR statement from school authorities agreeing
with your decision to pursue employment rather than continuing your
education.Please note that if you do not provide all required
information, as specified in this announcement, your application
will be determined incomplete, and you will not be considered for
this position (or may not receive the special consideration for
which you may be eligible). HelpHow to ApplyThe following
instructions outline our application process. You must complete
this application process and submit any required documents by 11:59
p.m. Eastern Time (ET) on 08/12/2024 and/or cut-off dates in this
announcement. We are available to assist you during business hours
(normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying
online poses a hardship, please contact us by noon ET on
08/12/2024.To preview the Application Questionnaire, please click
the following link:
https://apply.usastaffing.gov/ViewQuestionnaire/12198855To begin
the application process, click the "Apply Online" button.You will
be re-directed to USA STAFFING to complete your application
process; answer the online questions and submit all required
documents. (To submit supporting documents, import documents from
USAJOBS to the appropriate document types. If the document you need
was not imported from USAJOBS, you may upload it directly into this
application. To protect your privacy, we suggest you first remove
your SSN).To complete, you must click the "Submit Application"
button prior to 11:59 PM (ET) on 08/12/2024.To update your
application, including supporting documentation, at any time during
the announcement open period, return to your USAJOBS account
(https://my.usajobs.gov/Account/Login). There you will find a
record of your application, the application status, and an option
to Update Application. This option will no longer be available once
the announcement has closed.To verify the status of your
application both during and after the announcement open period, log
into your USAJOBS account: https://my.usajobs.gov/Account/Login .
All of your applications will appear on the Welcome page. The
application record in your USAJOBS account provides an Additional
Application Information page that provides information regarding
the documentation you submitted and any correspondence we have sent
related to this application. The Application Status will appear
along with the date your application was last updated. For
information on what each Application Status means, visit:
https://www.usajobs.gov/Help/how-to/application/status/.CloseAgency
contact information (ERC) Employee Resource
CenterPhone866-743-5748EmailKCJobs@irs.govWebsitehttps://irsgov.sharepoint.com/sites/EmployeeResources/SitePages/ERC-Help-Desk.aspxAddressTAS
- Deputy National Taxpayer Advocate1111 Constitution Ave
NWWashington, DC 20224USLearn more about this agencyNext
stepsTreasury believes in a working environment that supports
inclusion; please view our reasonable accommodation policies and
procedures at
https://www.jobs.irs.gov/midcareer/reasonable-accommodation.html.
We provide reasonable accommodation to applicants with disabilities
on a case-by-case basis; contact us if you require this for any
part of the application and hiring process.Once your application
package and online questionnaire is received you will receive an
acknowledgement email. You are responsible for checking status
updates and notifications in USAJOBS. Hard copy notifications will
not be sent to you. You may check the status of your application
for this position at any time by logging onto the USAJOBS "My
Account" tab and clicking on "Application Status." For a more
detailed update of your application status, you may click on "more
information." Please notify us if your contact information changes
after the closing date of the announcement. If your email mailbox
is full or blocked (SPAM) you may not receive important
communication that could affect your consideration for this
position.
Keywords: Internal Revenue Service, Madera , Intake Technician, Professions , Fresno, California
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