MaderaRecruiter
the smart solution for Madera jobs

Remote Customer Service Representative

Company: Mommy Jobs Online
Location: San Jose
Posted on: November 20, 2018

Job Description:

Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Madera , Remote Customer Service Representative, Sales , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


State Farm Insurance and Financial Services Agent
Description: We look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding Have key entrepreneurial traits (more...)
Company: State Farm
Location: Stockton
Posted on: 12/19/2018

State Farm Insurance Agent
Description: State Farm Insurance Agent We look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding Have key (more...)
Company: State Farm
Location: Fresno
Posted on: 12/19/2018

Experienced Sales Rep for Organic Product Demo inside Costco
Description: Job DescriptionWe are looking for energetic, responsible, outgoing Brand Ambassadors to represent Terra Kai Organics Juce Fruit Veggie Vitamin Blend at all Costco locations. Interviewing ASAP for events (more...)
Company: Ohana Sales & Marketing
Location: San Jose
Posted on: 12/19/2018


Sales Leader - Golf
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Salinas
Posted on: 12/19/2018

Customer Service Lead Agent
Description: This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly Join a group of dedicated team members and help bring more flowers to (more...)
Company: Mommy Jobs Online
Location: Modesto
Posted on: 12/19/2018

Sales Associate - Footwear
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Clovis
Posted on: 12/19/2018

Entry Level Sales and Sales Management
Description: Job DescriptionAbout the Job Do you seek personal satisfaction, the opportunity to advance, work/life balance and unlimited earning potential If you're motivated to achieve your dreams, we'll provide (more...)
Company: Bankers Life
Location: Stockton
Posted on: 12/19/2018

Customer Service Representative
Description: Why work for Alorica Clovis Simply put, we want to make lives betterone interaction at a time and to do that, we need the very best people to join us. br br ul br li We offer competitive wages (more...)
Company: Alorica
Location: Fresno
Posted on: 12/19/2018

Insurance Sales Agent
Description: Insurance Sales Agent The J and J Alliance, in partnership with The Alliance, is sales and marketing organization that combines direct selling and agency building opportunities to sell life insurance (more...)
Company: NAA James Hill
Location: San Jose
Posted on: 12/19/2018

State Farm Insurance Agent
Description: We look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding Have key entrepreneurial traits including (more...)
Company: State Farm
Location: Fresno
Posted on: 12/19/2018

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Madera RSS job feeds